Frequently Asked Questions
How much does delivery cost?Cobbly offers fast delivery to most metro cities and major regional centres across Australia (excluding oversized items). If you're not eligible for free shipping, the cost of shipping will be subsidized (partially paid by us). You will be able to see the shipping cost and estimated delivery time via the shipping calculator on the product page or at checkout prior to purchase.
Are you an Australian company?
Yes we are.
Do you have a showroom or warehouse where I can view the products?
Cobbly does not have a physical store or showroom however we do offer a 30 day return policy. If you have any questions about a specific product, a representative from our team will be more than happy to assist you. Our team can be contacted on 0421 868 520 or via email at [email protected]
How long will delivery take?
Orders are dispatched within 1-2 business days and the estimated delivery times are below:
- Delivery within metro Melbourne: 8–12 business days
- Delivery from Melbourne to other cities and large towns in VIC: 8–12 business days
- Delivery within metro Sydney: 8–12 business days
- Delivery from Melbourne to other interstate locations: 12–15 business days
Do you allow pick up?
We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. However if you require an item urgently please contact us on 0421 868 520 and we will do our best to expedite the delivery.
How can I pay for my order?
- Credit Card (Visa, Mastercard and Amex)
- Paypal
- Afterpay
All Cobbly products come with a 12 month warranty period, except for the Litter Robot, which has an 18 month warranty.
I received part of my order, when will the remaining items arrive?
If your order is incomplete, most likely it has been sent to you in more than one shipment. Sometimes a single tracking number will contain more than one parcel, so please check your tracking details or otherwise contact [email protected] for further assistance.
What happens if my delivery is delayed or lost?
If your delivery is delayed or appears to be lost, please start by checking the tracking link provided in your shipping confirmation email, as it often contains the most up-to-date information. If your parcel is marked as delivered but you haven’t received it, please contact us at [email protected] with your order number. We’ll investigate the issue with the courier on your behalf and work with you to find a suitable resolution.
Please note that delivery timeframes are estimates and delays can occasionally occur due to factors outside our control. If Authority to Leave was selected at checkout, parcels may be left in a safe place, so we recommend checking around your property and with neighbours. For apartment buildings, selecting Signature Required can help minimise delivery issues.
How do I log into my account?
Clicking on the ‘head’ icon in the top right or left corner will take you to the customer login section. Please note that placing an order with us does not automatically create an account for you. To create an account, press "Sign up" and enter your information.
How do I track my order?
Once your order is confirmed, courier and tracking details will be sent to your email. Alternatively tracking information can be found with the order details in your account.
What happens if a product I am after is out of stock?
The website will not allow you to purchase an item if it is out of stock unless the item is on preorder or if there is an inventory discrepancy. If an item is on preorder, the Add to Cart button will be replaced with a Preorder button and a message will advise the estimated delivery time. If there is an inventory error, our team will contact you immediately.
What is your returns and warranty policy?
Please go to our return policy page to view our returns and warranty terms and conditions.
How can I return or exchange the item I purchased?
Please email us at [email protected] quoting your order number in the subject line and we will provide you with the return instructions.
Can I add to or change my existing order?
We may add to or change your existing order providing your order has not already been processed or dispatched. If you would like to amend your order please email us at [email protected] to arrange.
How do I cancel my order?
Providing the order has not been shipped, you can cancel the order and receive a full refund. Please contact [email protected] to request cancellation of your order.
Do you offer Express Delivery?
Yes, express shipping is avai
