Return Policy

Returns & Refunds

We accept returns of products within 60 days of the sale date for any reason. Items returned after 60 days may not qualify for a refund, or may incur an extra 25% restocking fee.

If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. In these cases, return shipping will be arranged at our expense.

In cases of Change of Mind returns (eg wrong size or colour has been selected), we will accept returns as long as the item purchased is in a re-saleable condition, meaning it is undamaged, new, unused, unopened and has all original packaging and tags in-tact. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you. The return postage will need to be paid by the buyer and the original delivery charge,where applicable, will be deducted from the refund amount.

For collars, harnesses, and clothing, we encourage customers to consult our Size Guide and measure their dog before purchasing. Upon receiving the item, we recommend trying it on your pet without removing the product tag.

Prior to returning any item, please contact us at [email protected] to check if the product is eligible for return and to obtain return delivery instructions. Kindly quote your full name and order number within the subject header of your email to ensure a prompt response to your query.

Exchanges

Orders can be modified if we are notified before they are shipped. To request a change, please email us at [email protected].

If your order has already been shipped, exchanges will be processed as separate transactions. The original item will be treated as a return, and the new item will require a separate purchase from our website.